Privacy Policy

Effective October 17, 2026

This Privacy Policy explains how Domino R. Enterprise (“DOMINO REAL”, “we”) collects, uses, keeps and shares the information of the people who use the DOMINO REAL mobile app and the dominoreal.com website (together, the “Service”). Read it together with the Terms and Conditions. By creating an account or using the Service you confirm that you have read it. The Spanish version is the main version.

1. Controller and contact

Operator: Domino R. Enterprise
Trade name: DOMINO REAL
Office: Houston, Texas, United States
Privacy email: [email protected]
Support email: [email protected]
Effective date: October 17, 2026

2. Scope

This policy applies when you create an account, sign in, play domino games, use clubs, unions, tables, virtual chips, notifications or administrative features, and when you contact us. It does not apply to third-party sites or services the Service may link to, which have their own policies.

3. Information you give us

Account data: email address, username and password. The password is stored only as a cryptographic hash; we never store it in plain text.
Phone number with its country code, which the app asks for to complete the account.
Profile picture (avatar) and, if you manage a club, its name and logo.
Security data: if you turn on two-step verification, the secret of your authenticator app and your recovery codes, stored in protected form.
Messages, reports and requests you send to support or privacy.

If you choose “Continue with Google”, Google sends us a verified identity token from which we take only: your Google account ID, your email address (and whether it is verified), your name and your profile picture.

We use this data only to authenticate you, create your account or link it to the account that already has the same email, suggest your username and set your initial profile picture. We do not access your contacts, emails, files, calendar or any other data of your Google account; we do not use this data for advertising, we do not sell it and we do not share it with third parties except as described in this policy to run the Service.

DOMINO REAL’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can remove DOMINO REAL’s access at any time from your Google account security settings; your DOMINO REAL account keeps existing until you delete it.

5. Device location

Only at the moment you sit at a table or join its queue, the app reads your device’s current location (latitude, longitude and accuracy) and sends it with that request. We never read it at any other time or in the background.

We use it only to enforce the fair-play rule that prevents two players who are less than 1 metre from each other from playing at the same table, to prevent collusion.

The location is stored only on the record of your seat at that table and is deleted when you leave the table, are refunded or are removed. It is never shown to other players, clubs or administrators, it is not written to logs and it is not used to build a location history, for advertising or for any other purpose. If you do not grant the location permission you can keep using the rest of the Service, but you will not be able to sit at a table.

6. Camera and photos

The app accesses the camera or your photos only when you choose a profile picture or a club logo. Only the image you pick and crop is uploaded; we do not access the rest of your gallery.

7. Push notifications

If you allow notifications, Firebase Cloud Messaging (a Google service) gives your device a notification token, which we store with the platform (Android or iOS) to tell you about your turn, a game starting, chip movements, club requests and other Service notices. You can turn them off at any time in your device settings. The token is deleted when you sign out or delete your account.

8. Activity in the Service

The clubs and unions you belong to, your role (manager, super agent, agent or player), who referred you, your permissions and your contracts.
Tables, seats, queues, games, moves, passes, results, points and statistics.
Virtual chip balances and movements, pot entries, charges and payouts recorded inside the Service.
The notifications you received and whether you read them.

9. Technical data

IP address, device name and platform, app version, language, sign-in and activity times, open sessions, error logs, and security and audit logs of administrative actions. The app keeps your session credentials in the device’s secure storage.

We do not collect your contacts, we do not use the microphone, we do not track your location in the background, we do not use advertising identifiers and we do not embed advertising SDKs.

10. How we use the information

To create and manage your account, authenticate you and keep a single active session per account.
To run the tables and games, compute results and record chip movements.
To manage clubs, unions, roles, referrals, permissions and contracts.
To enforce the fair-play rules and prevent fraud, collusion and multiple accounts.
To send you Service notifications, verification codes and security notices.
To provide support, handle complaints and resolve disputes.
To keep the Service secure, fix errors and improve performance.
To comply with legal obligations and answer valid requests from authorities.

11. Legal basis

Where the law requires it, we process your data on the basis of performing the contract (the Terms and Conditions), complying with legal obligations, our duly assessed legitimate interests (security, fraud prevention, improving the Service) or your consent (for example for location, camera and notifications, which you can withdraw in your device settings).

12. Verification and fraud prevention

When necessary and lawful, we may ask for additional information to check your identity, age or residence, and investigate impersonation, collusion, multiple accounts, fraud or unusual activity. Access to that data is limited to authorized staff and providers.

13. Virtual chips and payments

The Service’s chips are virtual. The Service does not process payments and does not store card or bank account data. If payment features are enabled in the future, they will only be offered where legally authorized; we will process the data needed to process, verify, reconcile and audit those operations, and full payment data will be handled by payment providers. We will update this policy before doing so.

Other users: your username, profile picture, seat, moves and results are visible to the players at the table and to the members of your clubs. Your password and your location are never shown.
Club and union administrators: managers, super agents and agents see the data of the members they are responsible for (role, chips, game activity, charges and, when their role requires it, contact data), only for their authorized functions.
Providers that serve us: hosting and infrastructure, image storage, email delivery (verification and recovery codes), and Google (Sign in with Google and Firebase Cloud Messaging). They receive only what is needed and are bound to protect it.
Professional advisers, authorities upon valid legal requests, or in corporate transactions (merger, acquisition) with the appropriate safeguards.

We do not sell your personal data and we do not share it for targeted advertising.

15. International transfers

DOMINO REAL operates from the United States. Your data is processed in the United States and in the countries where our providers operate (including Google). If you use the Service from another country, your data is transferred to the United States, where data protection laws may differ from those of your country; we apply the appropriate contractual and legal safeguards.

16. Retention

We keep your account data while your account is active. Game, chip, charge, security and support records are kept for up to 1 year, unless the law requires a longer period or they are needed to resolve a dispute or enforce the rules. They are then deleted or anonymized. The location is deleted when you leave the table; verification codes expire after 10 minutes.

17. Deleting your account

You can delete your account in the app (Profile › Delete account) or by writing to [email protected] from your account’s email. When you delete it: all your sessions are closed, your notification tokens are deleted, you leave your tables and clubs (your chips go back to the corresponding clubs) and your account data is anonymized. The related game and movement records are kept in anonymized form for the period stated in the previous section.

18. Security

We apply reasonable technical and organizational measures: encrypted connections, passwords stored as hashes, session credentials in the device’s secure storage, optional two-step verification, a single session per account and restricted access to data. No system guarantees absolute security; we will handle incidents as required by applicable law.

19. Cookies and similar technologies

The app stores your session credentials and your preferences (language, sound, vibration) on your device. The dominoreal.com website does not use tracking or advertising cookies. We do not use advertising or cross-app tracking SDKs.

20. Minors

The Service is intended only for people aged 18 or over. We do not knowingly collect data from anyone under 18; if we find an account of a minor, we will delete it. If you believe a minor has given us their data, write to [email protected].

21. Your rights

Depending on where you live, you may have the right to access, correct, delete, obtain a copy of or port your data, to object to or restrict certain processing, and to withdraw your consent. You can correct your data and delete your account in the app, or send your request to [email protected]. We may verify your identity before answering and keep the information the law requires us to keep. We will answer within the period set by applicable law and will not discriminate against you for exercising your rights.

22. Communications

We will send you operational and security notices (for example sign-in codes or changes to these policies). Promotional messages, if any, will be sent as the law allows and, when required, with your consent; you can unsubscribe with the included link or by writing to [email protected].

23. Changes to this policy

We will publish updated versions of this policy with their effective date and ask you to accept the new version in the app. When the law requires additional notice or your consent, we will follow the corresponding procedure.

24. Contact

For any question about this policy or your data write to [email protected]. For general support write to [email protected].